Aftercare

Peace of mind is a standard feature delivered with all Comfomatic products.

Once you get used to your new Comfomatic bed or chair, we are confident that you will soon begin to wonder how you got on without it.  So, it’s important to know that if things go wrong, we are here to help you.

Sandringham & Windsor Beds, High Leg Lift & Deluxe Chairs

As premium products, our Sandringham and Windsor beds together with our High Leg Lift and Deluxe chairs, come complete with our three year premium product guarantee. This guarantee is in addition to your statutory rights.

There is also no need to take out extended warranties*. Our premium range products are designed to last, we are so confident in these products that subject to our guarantee terms and conditions, providing you are the original customer and Comfomatic service your product on an annual basis, for which a fee will be charged, we will continue to repair or replace any mechanical or electronic parts that become defective free of charge for so long as those parts are commercially available.

If you are entitled to this extended guarantee and we are unable to repair or replace any electronic or mechanical part because of unavailability, Comfomatic will provide you with the following discounts against its current model ranges.

All our guarantees are subject to the terms and conditions set out below.

Sutton Bed and Thornton Chair.

Our Sutton beds and Thornton chairs come complete with a 1-year manufacturers guarantee, which is subject to the terms and conditions set out below.

Guarantee terms & conditions

If we need to repair or replace your Comfomatic product under this guarantee, provided you live within the United Kingdom, we will visit your home and repair the product free of charge. Where your product is to be replaced under this guarantee, provided you live within the United Kingdom, we will deliver the new product to you free of charge. Whether your product is repaired or replaced will be at our sole discretion. Before agreeing to replace or repair your product under this guarantee, we reserve the right, in certain circumstances, to require that it is returned to us at our cost. In the event that we need to replace your product we will replace it with the current equivalent model. Where a product or part of a product is replaced under the guarantee, the new product or part has a guarantee period of 12 months or the remaining period of the original product guarantee whichever is the greater.

We reserve the right to refuse to replace or repair your product: –

• If the defect is due to causes other than faulty materials or workmanship such as fair wear and tear, wilful damage, accident, negligence by you or a third party, use other than recommended by us, failure to follow any instructions given by us or any alteration or repair carried out without our approval; or
• If it is soiled or in an unsanitary condition – In the event that we respond to a call out and either there is no fault or the work and/or parts required are not covered by this guarantee, we reserve the right to charge for the call out, any time spent delivering the services and all parts supplied.
• All Comfomatic products sold before 1st October 2017 were supplied with a three-year Premier Care Warranty. Providing you are the original customer and you have had your product serviced each year by Comfomatic, for which a fee will be/was charged, once your Premier Care Warranty has expired we will provide you with this valuable extension to your guarantee. This valuable extension to our guarantee is not available in any other circumstances. To maintain this extension, it is the customer’s responsibility to ensure that the product is serviced by Comfomatic each year.

To download the full product guarantee booklet, click here.